At Comfort + Care Animal Hospital, everyone is considered a leader and an integral member of the health care delivery team. Every day at Comfort + Care Animal Hospital, it is our friendly team’s responsibility to help make your veterinary experience a positive one to ensure that both you and your pet are at ease. In addition to mandatory and continuing veterinary knowledge and training, our team is selected for kindness, compassion, patience, professionalism, and integrity.

Dr. Lucia Pham Machine – Veterinarian

Lucia received her Bachelor’s from UBC where she met her husband, Dale. She earned her Veterinary Degree from Western University of Health Sciences, California and has proudly cared for pets in the Langley area for over a decade. Dr. Machine is thrilled to finally see her vision of recruiting a high energy and compassionate pet care team that celebrates fear free animal care and quality of life. When she is not in hospital, Lucia can be found passionately training for the annual Ride to Conquer Cancer, humbly receiving ski lessons from her two young boys, reading, sewing, and crafting. Her favorite activity is movie night at home with her two boys, David and Dante, and canine hospital mascots, Mrs. Lizzie and Mrs. Charlie.


Lisa – Practice Manager & Marketing Director

Lisa is a proud mum of two amazing boys, a little four legged fur baby named Lilly, Curtis the turtle, and Waffles the guinea pig. Her love of animals started when she was very young and continued through her studies in Animal Care. Lisa has had the pleasure of working alongside Dr. Machine since she first arrived from England over 10 years ago. Now officially Canadian, she is excited to continue her journey working with animals and looks forward to taking care of you and your furry family!


Aleta – Head Veterinary Technician

Aleta graduated from the Douglas College Veterinary Technician program in 2011 but her love of veterinary medicine started in high-school when she first started working with Dr. Machine. Very quickly, her professionalism and acumen escalated her to the role of head technician. Aleta has two rescue cats, Jasper and Crayon, and a rabbit named Alfredo. In her spare time, she enjoys spending time with her two young daughters, Teagan and Taryn and high-school sweetheart and husband, Trevor.


Shea – Veterinary Office Assistant

Growing up on a farm, Shea started caring for animals at young age. At the age of 10, she started showing livestock in 4H, including cattle, sheep, swine, and even llama. Shea currently has 2 dogs, 2 cats, and a herd of sheep. She has been working in the veterinary industry since she was 16 and is excited to meet your fur babies.


Heidi – Client Care Representative

Being in the veterinary field has always been a dream of mine and now I am living my dream. I am the proud mom of two maincoon cats, Precious and Angel and one spoiled black English Labrador named Diesel. When not at work, I enjoy the outdoors and love to travel. When back on Vancouver Island, I love to spend time with my son and daughter and our twin grandsons. I look forward to meeting you!


Signy – Junior Veterinary Assistant

Signy is a motivated student attending Brookswood Secondary. She started volunteering at Comfort + Care Animal Hospital as part of a career preparatory program at school and was subsequently hired on for the shining star that she is. Since before she could walk, she has been obsessed with animals. She is not shy to admit that she’s also a bit of a science nerd. Currently, she has 3 dogs, Lacey, Pip, Figgy and a spoiled cat, Nike. Signy is thrilled to be able to meet so many animal lovers and is always game to help out!